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 FAQ
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Here
are the more common questions about playing at Online Casino Jackpot.
If your question is not answered here, don’t hesitate to contact
customer service.
How
do I get started playing at Online Casino Jackpot?
The first
thing you need to do is download our free software. The reason
we have a download version casino is because having the software
on your computer enables games of much higher quality and speed
than can be played on your web browser.
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How do I download the software, and what
do I do next?
The simple process is explained on our download page. Keep in
mind that the download is necessary only once -- after that,
the program is available from your computer's Start menu and/or
desktop.
The average download time is 8-10 minutes using a standard 56Kbs
modem, or 2 minutes with cable and ADSL connections. The minimum
system requirements for the software are: Windows XP/2000/98/NT/95,
P166MMX, 32MB RAM, 16-bit color, and 20MB free hard disk space.
For optimum results, set your monitor to high color (16 bit)
and 600x800 resolution.
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How does Online Casino Jackpot ensure the fairness
of its games?
The honesty and fairness of our games is enabled by a sophisticated
random number generator that yields a payout percentage (the
percentage of total wins out of total bets). This percentage
is audited on a monthly basis by one of the leading international
accounting firms as well as the Online Players’ Association
(OPA), is and displayed on this website for your review. For
more on this topic, please visit the Fair Gaming page.
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How does Online Casino Jackpot protect my privacy?
Online Casino Jackpot implements the most robust security measures available,
including a Firewall and RSA encryption, to make sure that delicate
information remains 100% secure with us. In fact, using your
credit card at Online Casino Jackpot is much safer than using it at
your local department store. For more on this topic, please
visit the Security page.
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How do I deposit money into my account and
what are my options?
First download the Online Casino Jackpot software, then launch the software
and open a Real Money mode account. After you have received
your username and password, you are ready to make a deposit
into your account. Proceed to the cashier and select your desired
deposit method. For a detailed summary of the various deposit
methods, please visit the Payment Options page of the Cashier
section.
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How do I withdraw my winnings?
To withdraw money from your account, launch the Casino software,
proceed to the Cashier section, and select Withdraw. To read
more about this topic, please visit the Withdrawal page of the
Cashier section.
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What are Comps and how do I accumulate them?
Online Casino Jackpot has a very unique Comps (complimentary points)
program that enables each person with a Real Money account to
automatically earn points while playing. The way it works is
that for each $10 wagered at the Casino, you get one Comp. These
points can then be converted into real money (at a rate of 100
Comps to $1) that can be cashed out or played with. The more
Comps you accumulate, the higher your VIP level, which enables
you to receive generous bonuses and gifts and participate in
our special events.
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How do I chat with other players?
Chatting is very simple. All you have to do is click on the
Chat button in multi-player and private-group tables and type
whatever is on your mind. To send your message, click on the
Chat button again.
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What is a multiplayer or private group table?
A multiplayer table is a a table with other actual online players.
A private group table is a table where you can play alongside
your friends without being interrupted by other players. In
order to join a private group table, you must type in its name.
If that table has not yet been created, then the system will
create one so that your friends can join you.
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What happens if my Internet connection
is cut off while playing?
Online Casino Jackpot has an integrated abnormal disconnection handling
mechanism that protects the player in the event of a disconnection.
If you get disconnected while in the middle of a game and are
unable to reconnect to the Casino, don’t panic -- you will
simply be logged out after a certain period of inactivity. If
you were playing Blackjack, Craps, or Video Poker when the disconnection
occurred and succeed in reconnecting prior to being logged out,
the system will return you to the exact moment when the game
was interrupted. If you were playing a game such as Slots and
Roulette, where the player does not affect the result of the
game after placing his wager, proceed to the Game History section
to view your game’s outcome.
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How do I remove a bet if I change my mind?
In games such as Blackjack, Roulette, Craps, and Baccarat, right-click
with your mouse on the chips you wish to remove. In Roulette
you can also click on the Clear Bet button to remove all of
your bets from the table. In Slots and Video Poker, press the
Cash Out button to return the coins from the machine to your
balance. If other coins remain in the machine, don’t worry --
they will be credited to your balance when you exit from the
game.
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Where can I find instructions on the various
games?
Our casino download comes with a built-in Help section. Click
on the help button in the casino lobby for a complete set of
instructions on all of the games – you can even use the help
feature while in the middle of a game! You can also access this
information from our Games Rules page.
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Is there a way to view all of my wagers?
Yes – proceed to the Game History section of the Casino software
to view the previous rounds and their results. If you have any
further questions, feel free to
contact our customer support staff by email at support@casinodelrio.com
or by phone 24 hours a day, 7 days a week.
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